Cottenham Medical Practice – Procurement update

Posted on December 16th, 2022

Following an open procurement process, we are pleased to inform our patients that the contract to provide primary care services at Cottenham Medical Practice has been awarded to Malling Health.

Malling Health is a CQC registered healthcare provider and will continue to deliver the same level of care to you and other patients. The contract will start on 1 January and Malling Health will hold the contract for 7 years, with the potential to extend for up to a further 3 years.

Malling Health are an experienced provider of NHS GP services and manage a wide portfolio of GP practices, including others in Cambridgeshire and Peterborough. Run independently, they can respond to the needs of the local community covered by the surgery catchment area. For more information about Malling Health please visit https://malling.health

If you have any specific questions please email cpicb.cottenhamsurgery@nhs.net

You can also find further information on the procurement process and change of contract provider below –

Frequently Asked Questions for patients of Cottenham Medical Practice

After an open procurement process, Malling Health has been awarded the contract to provide GP-led services at Cottenham. The contract will start on 1 January 2023 and will run for 7 years, with the potential to extend for up to a further 3 years.

Malling Health is a CQC registered healthcare provider. They are an experienced provider of NHS GP services. For more information about Malling Health please visit https://malling.health

Will my GP practice close?

 No, your GP practice will not close. You will still have access to the same NHS services as you do now.

Will there be any changes to services at my GP practice?

 Your GP practice will continue to offer the same NHS services as it does now. You can find details about opening times, doctors, clinics and patient services on the practice website.

Will my GP change?

Possibly. Malling Health, as the new contract holder, will work with the current provider to ensure a smooth transfer of services and staff. Some staff may decide not to be employed by the new provider. This decision will be for individuals to make based on their individual circumstances. Malling Health is committed to providing high quality services and ensuring continuity of care for patients and will seek to minimise any disruption for patients.

Do I need to contact the practice to re-register?

No, you do not need to do anything. Your GP registration and health records will be moved securely to Malling Health as part of the transfer of services. There are NHS safeguards in relation to patient confidentiality of information, and these will continue to remain in place throughout the transition.

Can I choose to register at a different practice?

 If, for any reason, you want to change your GP practice, you will need to register as a new patient. You can find GP practices near you on the www.nhs.uk website. You will need to contact the GP practice you wish to be registered at directly.

Will there be any changes to how I book appointments?

 If there are any other changes to how you contact your GP practice, for example telephone number changes, your GP practice will tell you this and updated information will be available on the practice website.

Will how I get my Prescriptions be affected?

 There should be no changes to how you order and receive your prescriptions from your GP practice, but if you use online services you might need to use your new registration details which will be sent to you by the practice.

 Does my GP practice have a Patient Participation Group?  (to be tailored as appropriate by you)

 Your GP practice will continue to host a Patient Participation Group (PPG). If you would like to join your practice PPG then please contact the Practice Manager at your GP practice.

I have further questions I would like to ask and / or comments I would like to make. How do I do this?

The practice website will be kept up to date with information. If you still have any questions, you can put these in writing for the attention of the Practice Lead or Practice Manager at your GP practice. Alternatively you can email NHS Cambridgeshire and Peterborough’s Patient Experience Team at cpicb.pet@nhs.net

Sharing your experiences

 If you would like to share your experience of local health services you can contact Healthwatch Cambridgeshire and Peterborough. Healthwatch is an independent organisation that supports people to have a say when decisions are made about their healthcare services. You can find more information on their website: https://www.healthwatchcambridgeshire.co.uk/